Privacy Policy MTK88 — Your Personal Data Protection

1 Introduction

MTK88 ("we", "our platform") operates the website and online gaming application accessible at https://mtk88.app. We are fully committed to protecting the privacy and security of personal information for all users and members of our platform.

This Privacy Policy is formulated in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and clearly outlines the types of information we collect, the purpose of its use, who may access it, and your rights as a data owner.

Privacy is not something we take lightly. From the very first day MTK88 began operating, we have built robust internal systems and procedures to ensure that members' personal data is managed with full accountability, transparency and integrity. Every staff member with access to member data is bound by a strict confidentiality agreement.

2 Information We Collect

MTK88 collects your personal information through several means — directly when you register or use the platform, automatically through tracking technologies, and in some cases from trusted third-party sources. The categories of information we collect are as follows:

We only collect information that is strictly necessary to deliver quality services and meet legal requirements. We do not collect sensitive information such as biometric data or medical information unless required by law in specific circumstances.

3 How We Use Your Data

Collected personal information is used only for legitimate, pre-defined purposes. MTK88 will not use your data for any other purpose without first obtaining your consent:

• Processing account registration and verifying member identity through a secure KYC process
• Processing deposits, withdrawals and all financial transactions accurately and securely
• Providing responsive and effective customer support in Bahasa Melayu and English
• Sending important notices related to your account, transactions and security updates
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with legal obligations and the regulations of relevant authorities
• Improving overall service quality and the user experience
• Sending promotional offers and bonuses (only to members who have agreed to receive marketing communications)

4 Sharing Information with Third Parties

MTK88 does not sell, rent or disclose members' personal information to third parties for commercial purposes. However, in certain situations, we may need to share data with the following parties on a limited and secure basis:

• Payment service providers — to securely process your deposits and withdrawals
• Identity verification service providers — to complete the required KYC process
• Legal authorities — when required by law or a valid court order
• Platform technology providers — which helps us operate our technical infrastructure securely
• Companies within the same group — for necessary internal administrative purposes

All third parties we work with are bound by strict data protection agreements. They may only use shared data for the specific purposes defined and are not permitted to use it for any other purpose. mtk88 is committed to ensuring all partners uphold the same high privacy standards we follow.

5 Data Security & Protection

MTK88 continually invests in robust security infrastructure to protect the personal data of all members. The technical and organisational security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Password storage using strong hashing algorithms; actual passwords are never stored in plain text
• Role-based access control ensuring only authorized personnel can access member data
• 24-hour system monitoring to detect any suspicious activity or intrusion attempts
• Regular data backups and a disaster recovery plan to ensure continuity of service
• Regular security testing and system audits conducted by independent security experts
• Security awareness training for all staff who handle member data

While we take all reasonable precautions, no system is entirely immune. Should any security incident involving members' personal data occur, mtk88 is committed to notifying affected members as promptly as possible in accordance with applicable legal requirements.

6 Use of Cookies and Tracking Technologies

MTK88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. The types of cookies we use are as follows:

• Essential cookies — required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Functional cookies — saves your preferences such as language, display settings, and login details for your convenience.
• Analytical cookies — helps us understand how members use the platform so we can keep making improvements. This data is collected in aggregate and does not identify individuals.
• Security cookies — detects unusual access patterns and protects your account from unauthorised access.

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies in popular browsers, refer to the official documentation of your browser.

7 Your Rights as a Data Owner

As a member of MTK88 and the owner of your personal data, you have the following rights under Malaysia's Personal Data Protection Act 2010:

To exercise any of the rights above, please contact our privacy team by email at the address listed in the Contact Us section. We will process your request within 30 business days from the date it is received. In complex cases, this period may be extended with prior notice to you.

8 Data Retention Period

MTK88 retains personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. General data retention periods are as follows:

• Active account data — retained throughout the active account period and continuously updated
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements
• KYC verification documents — retained for a minimum of 5 years after account closure
• Support communication logs — retained for 3 years for reference and dispute resolution purposes
• Technical data and access logs — retained for 12 months for security and analytics purposes

Once the retention period expires, your personal data will be securely deleted or permanently anonymised in accordance with mtk88's internal procedures. Deletion is carried out using methods that ensure the data cannot be recovered.

9 Third-Party Links and Services

The MTK88 platform may contain links to or integrate with third-party services such as payment providers and game providers. It is important that you understand the following:

• MTK88 is not responsible for the privacy practices or content of third-party websites or services
• When you access third-party services, their privacy policy applies, not the MTK88 Privacy Policy.
• We encourage you to read the privacy policy of each third-party service you use.
• Game providers integrated with our platform may collect your gameplay data in accordance with their own privacy policies

MTK88 thoroughly vets every third-party partner before integrating them with our platform to ensure they meet adequate privacy and security standards. However, we cannot guarantee the privacy practices of third parties and therefore advise members to exercise caution.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the mtk88 privacy team is here to help.

You can reach us via:

• Privacy team email: [email protected]
• Live chat support via the mtk88 platform — available 24 hours a day, 7 days a week
• Our FAQ page at mtk88.app/faq for privacy-related frequently asked questions

We are committed to responding to all privacy-related inquiries within 5 business days. For formal complaints requiring detailed investigation, we will provide an update within 30 business days.

MTK88 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to members via their registered email or through a notice displayed on our platform. The date of the latest update will always be shown at the top of this document. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.